Effective management of major events is paramount for Public Transport Authorities (PTAs), Public Transport Operators (PTOs), and event managers to ensure smooth operations and customer satisfaction, as these events exert immense pressure on transportation infrastructure. Success in managing such events can bolster public trust and encourage repeat ridership. Critical to achieving this is creating a commuter experience that is efficient and above all else, safe. Transdev's holistic approach optimizes Light Rail services through planning, prevention, and performance pillars, ensuring peak safety and efficiency of the network.

Effective use of contract management tools and processes, backed up by tools to track monitor and control the vehicles are superpowers that deliver enhanced customer experiences. We look at world best practice and show how this experience can be applied in the ANZ region to the benefit of all.

Artificial Intelligence (AI) is transforming the modern transportation landscape, not only reshaping how mobility is planned and orchestrated, but also transforming the way people travel and interact with transport services. This presentation explores AI's pivotal role in addressing first-and-last mile connectivity challenges and enhancing intermodal transport planning. Siemens showcases its international case studies, revealing how AI-driven insights from passenger app data optimises routes and traveller experience.