Talk Description
Institution: Queensland Department of Transport and Main Roads - Queensland, Australia
Translink was created to deliver seamless customer journeys, and from our inception in 1993, we have continued to deliver innovative customer solutions aimed at making travel easy. From a phone number assisting customers find out more service information, we have grown our customer service offering to include integrated ticketing, real-time passenger information, new modes and most recently integration with third party services. We continue to test new ideas and technology through customer focused trials many of which have been subsequently implemented across our network. With the inclusion of our MaaS program into Translink, we continue to test new ideas to improve mobility options for Queenslanders. Today’s talk will focus on some of our recent customer trials and where we plan to go next.